Transit Team
Transportation
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative at Transit Team. Answer customer phone calls. Book ride requests for customers”
Industry & Context.
What They're Looking For.
Must Have
Clean criminal record, Good communication skills, Good computer skills
Nice to Have
Prior customer service skills, Familiarity with the Twin Cities metro area
What You'll Do.
Answer customer phone calls
Book ride requests for customers
Provide ride ETA data
Inform customers of next day's ride times
Explain policies regarding Metro Mobility system and service
How You'll Work.
Communication Scope
Customer communication
Full Job Description
Transit Team, Inc. **Employer of choice! Voted best company to work for by US News & World Report for 2025-2026.** Transit Team is a provider of paratransit transportation services in the Twin Cities metro area. As a Metro Mobility Demand Customer Service Representative, you will be the voice of our company in every interaction with our clients. The Metro Mobility Demand service is designed to serve certified Metro Mobility riders in the Twin Cities metro area. Daily job duties include: answering customer phone calls, booking ride requests for customers, canceling rides requests, providing ride ETA data, making outgoing calls to customers informing customers of their next day’s ride times and explaining the policies regarding Metro Mobility system and service. _**Two o**_ _**n-site shifts available:**_ Friday - Monday 7:00AM-5:00PM at $18.25/hour _**Qualifications: **_ * Clean criminal record * Good communication and computer skills * Prior customer service skills a plus * Familiarity with the Twin Cities metro area **** **_We Offer:_** * Paid Training * Paid Holidays * 2 Weeks of PTO * Medical, Dental, Vision, and Life Insurance * 401K with up to a 4% company match * Employee Assistance Programs * And More! Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time. Transit Team is the largest paratransit provider in the state of Minnesota. For
Applying for this Customer Service Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Transit Team?
Real rants from real employees. Read before you apply.