The Grove Company
CustomerServiceRepresentative
“Customer Service Representative at The Grove Company. Skills: Customer service, Problem solving, Communication. Assist customers with a variety of transactions through a seamless and friendly experience. Demonstrate expertise in all technologies used in the store environment”
Industry & Context.
Customer obsessed and loves to solve problems; Defuse customer situations and provide resolution in a timely and effective manner
Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers., Frequent use of hands for grasping, fine manipulation, pushing and pulling, Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head., Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
What They're Looking For.
Must Have
Proficiency in multiple operating systems such as MS Windows, iOS and Android, Clear, effective communication with interpersonal skills, The ability to prioritize multiple tasks in a fast-paced environment, Accountability, initiative and a high level of ownership, The ability to work a flexible schedule based on department needs
What You'll Do.
Assist customers with a variety of transactions through a seamless and friendly experience
Demonstrate expertise in all technologies used in the store environment
teamwork and positive team relationships
Defuse customer situations and provide resolution in a timely and effective manner
Ensure the security and privacy of customer information through education
compliance and resolution of issues
Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program
How You'll Work.
Team & Collaboration
Inspire trust, teamwork and positive team relationships; The ability to effectively build relationships with your customers, peers and leadership
Communication Scope
Clear, effective communication with interpersonal skills
Applying for this Customer Service Representative role?
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