The Functions And Benefits Of The Product
CustomerServiceRepresentative
“Customer Service Representative at The Functions And Benefits Of The Product. Skills: customer service, sales, rentals. Serves as an on-site resource for services and processing referrals/sales/rentals as appropriate for branch location.. Contacts the appropriate service line representative when additional services and/or specific information is requested.”
What They're Looking For.
Must Have
visual acuity adequate to perform position duties, ability to communicate effectively with others, hear, understand and distinguish speech and other sounds, Technical Certificate One-year certificate from college or technical or equivalent combination of education and experience, 1-3 years Related experience and/or or equivalent combination of education and experience
What You'll Do.
Serves as an on-site resource for services and processing referrals/sales/rentals as appropriate for branch location.
Contacts the appropriate service line representative when additional services and/or specific information is requested.
Attends to customer's needs and brings information to the Leadership Team planning effort.
Provides a welcoming environment for patients
customers and staff by assisting with product selection and product education
which would consist of teaching the customer about the functions and benefits of the product.
Receives and records merchandise according to store procedures
organize merchandise as needed and assists in maintaining merchandise stock levels and presentation.
Maintains a clean store necessary to ensure the store presentation to our customers is pleasing and a comfortable shopping experience.
Researches and promotes new products to display at store.
Completes the sale/rental transactions for all on-site level home medical equipment/products/services (i. e.
measuring/fitting of vascular garments) to include securing appropriate pre-authorizations
Works with Access Services for appropriate verification.
Collaborates with appropriate manager/supervisor/and materials to add/delete service specific information
Maintains up-to-date knowledge base of new products and services available.
Promotes services to clinic staff and physicians.
Works collaboratively with Site Manager for show product display that promotes positive sales efforts.
How You'll Work.
Team & Collaboration
Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients.; Works with Access Services for appropriate verification.; Collaborates with appropriate manager/supervisor/and materials to add/delete service specific information, education, products, and services.; Works collaboratively with Site Manager for show product display that promotes positive sales efforts.; Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
Communication Scope
ability to communicate effectively with others; hear, understand and distinguish speech and other sounds
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