CustomerServiceRepresentative

WHO WE ARE: Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 400 E Hackberry Ave, McAllen, Texas in the South Texas Tele-Center.  TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. WHO YOU ARE:  A Texas resident with professional communication skills who can provide exemplary customer service while obtaining (UI) benefit information and providing unemployment program information to our customers, so they understand their next steps. To be successful as a CSR, you must have a passion for serving people and be able to work independently and collaboratively as part of a supportive team. - Be able to successfully complete the CSR II training program.  - Have great listening skills, interpersonal and communication skills, and professional, pleasant, and respectful telephone etiquette. - Be comfortable working in a fast paced, constantly changing work environment.  - Have excellent data entry, typing and computer navigational skills.  - Have knowledge or experience in customer service principles.  - Adapt to call center telephone and technology requirements.  - Quickly learn UI program rules and regulations.  - Have a proven track record of good judgment and decision making at work. - Understand the importance of being at work when scheduled.  - Be open to feedback and have a professional approach to implementing it. WHAT YOU WILL DO:  The Customer Services Representative II performs routine (journey-level) custome