Taylor Print & Visual Impressions Inc.
print and communications
CustomerServiceRepresentative
“Customer Service Representative at Taylor Print & Visual Impressions Inc.. Skills: Customer service, Communication, Problem-solving, Workflow management. Establish and maintain relationships with customers.. Ensure all customer requirements and needs are met.”
What You'll Achieve.
Establish and maintain relationships with customers.; Ensure all customer requirements and needs are completely met.; Exceed customer expectations throughout all engagements.; Deliver a consistent, exceptional customer experience.
Industry & Context.
Own escalations and concerns on behalf of the customer immediately through root cause analysis and permanent resolution.; Engage appropriate resources to assist or resolve service issues as necessary.; Ability to resolve all customer needs — orders, requests, follow-up activity — across multiple systems and functions courteously, efficiently, quickly, and accurately.
Occasional weekend shifts., Candidates must be authorized to work in the United States without the need for employer sponsorship.
What They're Looking For.
Must Have
The ability to understand and appropriately use the company pricing system and policies., The ability to understand and help the customer articulate their needs., Ability to effectively present and discuss products and services in a way that conveys quality, integrity, and a superior understanding of customer needs., Ability to resolve all customer needs — orders, requests, follow-up activity — across multiple systems and functions courteously, efficiently, quickly, and accurately., Ability to autonomously manage multiple-solution customers and related demands with ease., Ability to work independently and as part of a team to deliver a consistent, exceptional customer experience., MS Office skills, especially Excel and Outlook., Working knowledge of InDesign, Illustrator, and MAC systems., High level of computer literacy and ability to learn new technology., High school education or above
Nice to Have
3 years of related/relevant experience., Experience in print, marketing, or promotional products., Salesforce. com knowledge., Advanced computer experience and ability to implement new technologies., Associate degree (2‑year college)., Monarch ERP experience.
What You'll Do.
Establish and maintain relationships with customers.
Ensure all customer requirements and needs are met.
Convey expertise in products and solutions.
Communicate customer requirements to other teams.
Manage all communications — written
and in person — in a professional
and efficient manner.
Own escalations and concerns on behalf of the customer immediately through root cause analysis and permanent resolution.
Successfully establish
and exceed customer expectations throughout all engagements.
Engage appropriate resources to assist or resolve service issues as necessary.
Review internal and external communication
and other work products for accuracy and improvement opportunities.
Manage workflow to meet customer deadlines in a team environment.
Coordinate projects and complex customer deliverables.
Greet visitors and callers professionally.
Deliver exceptional customer service to both internal and external partners.
Communicate proactively and clearly to understand and support customer needs.
and Shell Jobs for accuracy and consistency.
and job requirements using multiple systems.
Manage detailed administrative tasks with organizational skills.
Multitask effectively in a fast-paced environment.
How You'll Work.
Team & Collaboration
Collaborate with Customer Service, Estimation, PrePress, PreFlight, Shipping, and more.; Work as part of a team to deliver a consistent, exceptional customer experience.
Communication Scope
Manage all communications — written, verbal, and in person — in a professional, proactive, and efficient manner.; Communicate proactively and clearly to understand and support customer needs.; Ability to effectively present and discuss products and services.
Process & Methodology
Coordinate projects and complex customer deliverables., Manage workflow, timelines, and job requirements.
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