Taylor Print & Visual Impressions Inc.
Print and Communications
CustomerServiceRepresentative
“Customer Service Representative at Taylor Print & Visual Impressions Inc.. Skills: customer service, order processing, communication. Serve as a key point of contact for sales representatives, account managers, and customers. Support order processing, communication, and issue resolution to ensure customer satisfaction and retention”
What You'll Achieve.
ensure customer satisfaction and retention
Industry & Context.
problem-solving and organizational skills; Resolve product or service issues by identifying root causes and implementing solutions
authorized to work in the United States without the need for employer sponsorship
What They're Looking For.
Must Have
Knowledge of customer service processes including estimating, order processing, and vendor coordination, written communication skills with the ability to create correspondence and documentation, verbal communication skills with the ability to present information clearly, Effective time management and ability to prioritize multiple tasks, problem-solving and organizational skills, Ability to perform basic math including addition, subtraction, multiplication, and division, Proficient computer skills including Microsoft Excel, Word, Outlook, and PowerPoint
Nice to Have
4 years of customer service or customer support experience, Associate’s degree preferred, Experience in commercial printing or finishing
What You'll Do.
Serve as a key point of contact for sales representatives
Support order processing
and issue resolution to ensure customer satisfaction and retention
Act as a point of contact for designated accounts
sales representatives
Anticipate customer needs and respond quickly and accurately
Support sales teams with product details
Translate customer project requirements and communicate with production facilities
Track project status across multiple locations
Maintain and document SOPs for customer accounts
Receive and document customer complaints and issues
Resolve product or service issues by identifying root causes and implementing solutions
Monitor inventory levels and issue purchase orders as needed
Build and maintain relationships with customers and internal teams
Provide backup coverage for sales territories as needed
Calculate pricing and shipping charges
How You'll Work.
Team & Collaboration
Build and maintain relationships with customers and internal teams; Support sales teams
Communication Scope
written communication skills with the ability to create correspondence and documentation; verbal communication skills with the ability to present information clearly
Process & Methodology
Track project status across multiple locations
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