SYSTEM West Virginia University Health System
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative at SYSTEM West Virginia University Health System. Skills: Customer Service, Billing, Collections. Accurate and timely resolution of patient’s billing concerns. Implementing collection policies and procedures”
Industry & Context.
Analytical skills necessary for problem solving
Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping, and feeling are necessary body movements utilized in preforming duties throughout the work shift., Visual acuity must be within normal range., Must be able to exert in excess of 50 lbs. of force occasionally, and/or up to 25 pounds of force frequently, and/or up to 10 pounds for force constantly to move objects., Must have manual dexterity to operate keyboards, fax machines, telephones, and other business equipment., Exposed to high stress and constant interruptions., Normal business office surroundings.
What They're Looking For.
Must Have
High school diploma or equivalent
Nice to Have
One (1) year experience in a healthcare setting, One (1) year previous customer service experience, Knowledge of medical terminology, Knowledge of ICS-9 and CPT coding
What You'll Do.
Accurate and timely resolution of patient’s billing concerns
Implementing collection policies and procedures
Interviewing and counseling patients for payment arrangements and/or charity assistance
Works with patients to resolve account balances
Accurately posts data (payments
Communicates problems hindering work flow to management
Resolves patient billing and third party payer concerns
Interviews & Counsels patients for payment arrangements and/or charity assistance
Answers patient questions quickly
Accurately identifies and screens Medicare charity within established guidelines
Rebills accounts as necessary
Works with patients to resolve account balances
How You'll Work.
Communication Scope
Excellent oral and written communication skills; Excellent telephone communication skills; Ability to understand written and oral communication
Full Job Description
## Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position. Responsible for accurate and timely resolution of patient’s billing concerns and for implementing collection policies and procedures. Responsible for interviewing and counseling patients for payment arrangements and/or charity assistance and other assigned duties. Works with patients to resolve account balances. **_MINIMUM QUALIFICATIONS_ :** **EDUCATION, CERTIFICATION, AND/OR LICENSURE:** 1\. High school diploma or equivalent. **_PREFERRED QUALIFICATIONS_ :** ****EXPERIENCE:**** 1\. One (1) year experience in a healthcare setting. 2\. One (1) year previous customer service experience. **CORE DUTIES AND RESPONSIBILITIES:** The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1\. Accurately posts data (payments, adjustments) as needed. 2\. Communicates problems hindering work flow to management. 3\. Resolves patient billing and third party payer concerns. 4\. Interviews & Counsels patients for payment arrangements and/or charity assistance. 5\. Answers patient questions quickly, accurately, and courteously. 6\. Accurately identifies and screens Medicare charity within established guidelines. 7\. Rebills accounts as necessary. 8\. Works with patients to resolve account balances. **PHYSICAL REQUIREMENTS:** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1\. Frequent walking, s
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