Spear Physical and Occupational Therapy
Physical and Occupational Therapy
CustomerServiceRepresentative
“Customer Service Representative at Spear Physical and Occupational Therapy. Skills: Customer service, Appointment scheduling, Communication skills. Serve as liaison between patients and therapist. Facilitate patient visits and appointment scheduling”
Industry & Context.
Required to be in New York for three weeks of training, Remote position requires a quiet private space at home, Manual dexterity to manipulate office equipment, Ability to sit, stand, walk for extended periods of time, Occasionally lift 10 pounds floor to waist, Ability to use computer keyboard 90% of each workday, Hearing acuity to communicate over the telephone, Visual acuity to read information on computer screen
What They're Looking For.
Must Have
High school diploma or equivalent, Customer service experience, Ability to use computer keyboard 90% of each workday, Hearing acuity to communicate over the telephone, Visual acuity to read information on computer screen, Ability to sit, stand, walk for extended periods of time, Home internet speed 300 MBPS or better, Able to work 5 rotating shifts, Able to commute into NYC for initial 3 weeks of training, Manual dexterity to manipulate office equipment, Ability to use computer keyboard 25-90% of each workday, Ability to sit at desk for 25-90% of each workday, Has been determined as eligible for access to/use of PHI & EPHI
Nice to Have
BA. BS degree preferred, Relevant customer service experience helpful, Experience with multi-line phone system helpful
What You'll Do.
Serve as liaison between patients and therapist
Facilitate patient visits and appointment scheduling
Handle all aspects of appointment scheduling
Perform accurate data entry
Answer incoming phone calls
Handle online appointment requests
Handle contact requests
How You'll Work.
Team & Collaboration
Work with product team; Collaborate with colleagues; Work with surrounding communities
Communication Scope
Strong communication skills; Excellent verbal and written communications skills; Excellent communication skills with patients, peers and management
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