Sonic Healthcare USA
Healthcare
CustomerServiceRepresentative
“Customer Service Representative at Sonic Healthcare USA. Skills: Customer service, Call center operations. Deliver exceptional customer service. Handle customer inquiries”
Industry & Context.
What They're Looking For.
Must Have
High School Diploma or equivalent, 1 year call center experience, 1 year laboratory experience
Nice to Have
Previous medical background, Previous customer service background, Associate's Degree, Medical Assistant training
What You'll Do.
Deliver exceptional customer service
Handle customer inquiries
Report laboratory results
Document reporting or call history
Contact client to resolve matters
Report client concerns
Escalate issues as appropriate
Promote safety standards
Uphold compliance standards
Uphold quality assurance standards
How You'll Work.
Communication Scope
Phone support
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