Solenis
Water and hygiene solutions
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Service Representative at Solenis. Skills: Customer service, Contract administration, Order processing, Billing support. Support end-to-end customer lifecycle. Provide customer service”
What You'll Achieve.
Ensure accurate contract setup and maintenance; Ensure timely order and billing processing; Ensure effective dispute resolution; Ensure adherence to established business processes and policies; Drive positive results
Industry & Context.
Problem-solving proficiency; Resolve disputes effectively; Research and resolve invoice, billing, and payment disputes
Ability to report to work on time and perform full shift, Shift times may end as late as 7:00pm Eastern Standard Time, Ability to work on local holidays to support the North American business, High speed internet access for occasional work from home capabilities, Knowledge of basic computer set up
What They're Looking For.
Must Have
High School Diploma or GED required, 1-3 years of experience in customer service or customer operations, Fluency in English with exceptional written and verbal communication skills, Computer literacy (SAP, Salesforce, Microsoft Office, Gmail and Google documents), Ability to report to work on time and perform full shift, High speed internet access for occasional work from home capabilities, knowledge of basic computer set up, Ability to work on local holidays to support the North American business, Professional communication skills, Active listening skills, Ability to ask probing questions, understand concerns and overcome objectives, Ability to build relationships by phone and e-mail, Ability to work in a fast-paced environment, Ability to multi-task with proven follow-through and adherence to changing priorities and deadlines, Attention to detail, Highly action‑oriented and self‑directed, ability to act on feedback, drive positive results, and quickly learn new processes and systems, Collaborative team player, Desire to challenge current processes for improvement
Nice to Have
Associate’s degree or equivalent experience preferred, Bachelor’s degree preferred for advanced focused roles, Experience with contract administration or accounting is considered beneficial
What You'll Do.
Support end-to-end customer lifecycle
Provide customer service
Perform contract administration
Provide billing support
Coordinate activities
Serve as liaison between customers
and internal partners
Ensure accurate contract setup and maintenance
Process orders and billing timely
Resolve disputes effectively
Adhere to business processes and policies
Respond to inquiries via phone
Document customer interactions and cases
Process contract renewals
Process purchase orders and contract shipping orders
Prepare billing requirements and contract statements
Generate billing corrections
Research and resolve invoice
Manage customer portal registrations and invoice submissions
Perform additional related duties as required
How You'll Work.
Team & Collaboration
Serve as primary liaison between customers, sales representatives, sales leadership, and internal partners; Collaborate with internal partners for updates; Establish solid working relationships with stakeholders
Communication Scope
Exceptional written and verbal communication skills; Professional communication skills; Respectful and friendly communication; Active listening skills; Ability to ask probing questions; Ability to understand concerns; Ability to overcome objectives
Full Job Description
**Position:** Customer Service Representative Location: São Paulo e Campinas/SP **Work Location:** Hybrid **Position Summary** The Customer Service Representative supports the end-to-end customer lifecycle by providing customer service, contract administration, order processing, billing support, and over all coordination. This role serves as a primary liaison between customers, sales representatives, sales leadership, and internal partners to ensure accurate contract setup and maintenance, timely order and billing processing, effective dispute resolution, and adherence to established business processes and policies. Key Duties and Responsibilities May Include: * Responds to customer, sales representative, and sales management inquiries via phone, email, fax, and Microsoft Teams. * Documents and maintains customer interactions, cases, and requests in designated systems. * Sets up, maintains, modifies, and reconciles customer and sales representative contracts. * Processes contract renewals, expirations, transfers, and cancellations. * Processes purchase orders and contract shipping orders and resolves order holds. * Prepares billing requirements, contract statements, and supports invoicing. * Generates billing corrections (e.g., invoice adjustments, credit/debit memos, and rebills) by researching discrepancies, validating support, and coordinating updates with internal partners. * Researches and resolves invoice, billing, and payment disputes. * Manages customer portal registrations and invoice submissions. * Performs additional related duties as required. * Candidate Requirements **Education** High School Diploma or GED required. Associate’s degree or equivalent experience preferred. Bachelor’s degree preferred for advanced focused roles. **Experience** Candidates must possess 1-3 years of experience in customer service or customer operations. Experience with contract administration or accounting is considered beneficial. **Qualifications** * Fluency in English with
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