Solenis
Water and hygiene solutions
CustomerServiceRepresentative
“Customer Service Representative at Solenis. Skills: Customer service, Contract administration, Order processing, Billing support. Support end-to-end customer lifecycle. Provide customer service”
What You'll Achieve.
Ensure accurate contract setup and maintenance; Ensure timely order and billing processing; Drive positive results
Industry & Context.
Effective dispute resolution; Problem-solving proficiency
Ability to report to work on time and perform full shift, Shift times may end as late as 7:00pm Eastern Standard Time, High speed internet access for occasional work from home capabilities, Ability to work on local holidays to support the North American business, High standards of integrity
What They're Looking For.
Must Have
High School Diploma or GED required, 1-3 years of experience in customer service or customer operations, Fluency in English with exceptional written and verbal communication skills, Computer literacy (SAP, Salesforce, Microsoft Office, Gmail and Google documents), Ability to report to work on time and perform full shift, High speed internet access for occasional work from home capabilities, Ability to work on local holidays to support the North American business, Professional communication skills, Active listening skills, Ability to build relationships by phone and e-mail, Ability to work in a fast-paced environment, Attention to detail, Highly action‑oriented and self‑directed, Collaborative team player, Desire to challenge current processes for improvement, Proficiency with Microsoft Outlook, Excel, Ability to learn CRM, ERP, and contract systems
Nice to Have
Associate’s degree or equivalent experience preferred, Bachelor’s degree preferred for advanced focused roles, Experience with contract administration or accounting is considered beneficial
What You'll Do.
Support end-to-end customer lifecycle
Provide customer service
Perform contract administration
Provide billing support
Coordinate customer interactions
Respond to inquiries via phone
Document customer interactions
Maintain customer cases
Process contract renewals
Process contract expirations
Process contract transfers
Process contract cancellations
Process purchase orders
Process contract shipping orders
Prepare billing requirements
Prepare contract statements
Generate billing corrections
Research discrepancies
Coordinate updates with internal partners
Resolve invoice disputes
Resolve billing disputes
Resolve payment disputes
Manage customer portal registrations
Manage invoice submissions
How You'll Work.
Team & Collaboration
Serve as primary liaison between customers, sales representatives, sales leadership, and internal partners; Collaborate with internal partners for updates; Establish solid working relationships with stakeholders
Communication Scope
Exceptional written and verbal communication skills; Professional communication skills; Respectful and friendly communication; Active listening skills; Ability to ask probing questions; Ability to understand concerns; Ability to overcome objectives
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