Solenis
Water and hygiene solutions
CustomerServiceRepresentative
“Customer Service Representative at Solenis. Skills: Customer service, Contract administration, Order processing, Billing support. Respond to customer inquiries. Document customer interactions”
What You'll Achieve.
Ensure accurate contract setup and maintenance; Ensure timely order and billing processing; Ensure effective dispute resolution; Ensure adherence to established business processes and policies; Drive positive results
Industry & Context.
Problem-solving proficiency; Resolve invoice, billing, and payment disputes
Ability to report to work on time and perform full shift, Shift times may end as late as 7:00pm Eastern Standard Time, Ability to work on local holidays to support the North American business
What They're Looking For.
Must Have
High School Diploma or GED required, 1-3 years of experience in customer service or customer operations, Fluency in English with exceptional written and verbal communication skills, Computer literacy (SAP, Salesforce, Microsoft Office, Gmail and Google documents), Ability to report to work on time and perform full shift, High speed internet access for occasional work from home capabilities, knowledge of basic computer set up, Ability to work on local holidays to support the North American business, Professional communication skills, Active listening skills, Ability to build relationships by phone and e-mail, Ability to work in a fast-paced environment, Attention to detail, Highly action‑oriented and self‑directed, Ability to act on feedback, Ability to drive positive results, Ability to quickly learn new processes and systems, Collaborative team player, Ability to establish solid working relationships with stakeholders, Desire to challenge current processes for improvement, proficiency with Microsoft Outlook, Excel, ability to learn CRM, ERP, and contract systems, Customer focus, communication, problem solving, process management, organization, time management, composure, drive for results, exemplary work ethics, high standards of integrity
Nice to Have
Associate’s degree or equivalent experience preferred, Bachelor’s degree preferred for advanced focused roles, Experience with contract administration or accounting is considered beneficial
What You'll Do.
Respond to customer inquiries
Document customer interactions
Maintain customer contracts
Process contract renewals
Process purchase orders
Prepare billing requirements
Generate billing corrections
Resolve invoice disputes
Manage customer portal registrations
How You'll Work.
Team & Collaboration
Serve as a liaison between customers, sales representatives, sales leadership, and internal partners; Coordinate updates with internal partners; Establish solid working relationships with stakeholders
Communication Scope
Exceptional written and verbal communication skills; Professional communication skills; Active listening skills; Ability to build relationships by phone and e-mail
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