CustomerServiceRepresentative

Do you have a passion for customer service and an interest in facilities management? If so, we want you to join our team! We are seeking confident Customer Service Representatives to join Sodexo’s Australian Command Centre working from our Regional Support Centre in Balcatta. The roles on offer are 9-Month and 3-Month fixed term contracts on a rotating roster, working alternating weeks of 5 x 8-hour shifts and 4 x 10-hour shifts, between the hours of 5:00AM to 9:00PM, including every other weekend. The Command Centre operates 24/7 365 days a year therefore, successful candidates must be able to support the roster requirements. Who are we looking for? We’re looking for a people focused team player who thrives in a fast-paced, high-volume request-management role. Ideally you will have experience using multiple systems as you manage work requests, from receiving a service request to closing a work order. You will also provide exceptional customer service and will be trained to develop your knowledge on a broad range of services across a variety of contracts. Specific duties will include: * Answering high volumes of incoming calls in line with Service Level Agreements. * Triaging and processing online service requests and generating work orders to Site. * Liaising with Sodexo staff and third-party vendors to schedule works. * Escalating critical and priority requests. * Reporting and general administrative support where required. Qualifications You will have experience using Customer Request Management (CRM) systems and delivering excellent service to a range of customers. Ability to prioritise, work autonomously, demonstrate critical thinking, and capture detail will be essential. You will effectively use resources and Scripting to deliver consistent service. Willingness to work a flexible roster schedule across a 7-day week including public holidays. Ability to professionally liaise with customers, stakeholders, clients, and vendors, coupled with a willingness to lear