CustomerServiceRepresentative

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies. We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards. John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries. SUMMARY OF ESSENTIAL FUNCTIONS: * To assist John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals. SPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: * Interacts with customers via telephone, fax, and email and outside sales representatives to provide recommendations on product applications, price quotations (after researching), resolve complaints, problems and handle emergency calls. * Initiates and enters orders by interpreting customer requirements and drawings to compile bill of materials. * Coordinates with the Engineering, Purchasing, Assembly, Manufacturing and Invoicing departments to discuss customer orders and requirements. * Responsible for complete order management to ensure delivery commitments are met and to take appropriate action in the event of a delivery delay. * Identifies returned materials and assists walk-in customers as required. * Maintains reference