ShipMonk
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative at ShipMonk. Skills: Customer Success, Account management, Issue resolution. Serve as primary point of contact for merchants. Facilitate timely issue resolution”
What You'll Achieve.
Generate Happiness for our Merchants
Industry & Context.
Issue resolution; Problem resolution
What They're Looking For.
Must Have
1-2 years of experience in a Customer Service position, 1-2 years of Experience in Logistics, Supply Chain, or E-Commerce, Bachelors Degree or equivalent work experience
What You'll Do.
Serve as primary point of contact for merchants
Facilitate timely issue resolution
Manage queue of incoming merchant contacts
Follow up to inquiries based on committed dates
Partner with warehouse management and developers
Ensure requests are completed professionally
long-term relationships with merchants
Educate merchants on service offerings
Help merchants proactively plan to minimize issues
Support merchant’s projects
Assist throughout merchant project lifecycle
Identify opportunities to improve merchant experience
Propose upgrades and new products
How You'll Work.
Team & Collaboration
Warehouse management; Developers
Full Job Description
About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. ● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business. ● Own it: We take ownership of our work, our mistakes, and our successes. ● People make ShipMonk: We believe in our team and invest in our pe
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