ShipMonk
E-commerce
CustomerServiceRepresentative
“Customer Service Representative at ShipMonk. Skills: Customer Service, Issue Resolution, Merchant Support. Serve as primary point of contact. Facilitate timely issue resolution”
What You'll Achieve.
Generate Happiness for our Merchants; Ensure requests are done on time; Ensure requests are done in a professional manner
Industry & Context.
What They're Looking For.
Must Have
1-2 years of experience in a Customer Service position, 1-2 years of Experience in Logistics, Supply Chain, or E-Commerce, Bachelors Degree or equivalent work experience
What You'll Do.
Serve as primary point of contact
Facilitate timely issue resolution
Manage incoming merchant contacts
Follow up on inquiries
Partner with warehouse management
Partner with developers
Build long-term relationships
Educate merchants on service offerings
Assist throughout merchant projects
Identify opportunities to improve merchant experience
Propose upgrades and new products
How You'll Work.
Team & Collaboration
Work closely with accounts; Work with warehouse management; Work with staff; Work with developers
Applying for this Customer Service Representative role?
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How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
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