ShipMonk
3PL
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Service Representative at ShipMonk. Skills: account management, customer service skills. Serve as the primary point of contact for merchants to facilitate timely issue resolution. Manage queue of incoming merchant contacts (phone, chat, and email) and tickets on a daily basis, including following up to inquiries based on dates that were committed to”
What You'll Achieve.
generating Happiness for our Merchants; ensure requests are done on time and in a professional manner
Industry & Context.
issue resolution; problem resolution
What They're Looking For.
Must Have
1-2 years of experience in a Customer Service position, 1-2 years of Experience in Logistics, Supply Chain, or E-Commerce, Bachelors Degree or equivalent work experience
What You'll Do.
Serve as the primary point of contact for merchants to facilitate timely issue resolution
Manage queue of incoming merchant contacts (phone
and email) and tickets on a daily basis
including following up to inquiries based on dates that were committed to
Partner with our warehouse management and developers to ensure requests are completed on time and in a professional manner
long-term relationships with merchants
Educate merchants on service offerings and help them proactively plan to minimize issues
Support merchant’s projects and assist throughout their lifecycle
Identify opportunities to improve merchant experience and propose upgrades and new products as appropriate
How You'll Work.
Team & Collaboration
Partner with our warehouse management and developers to ensure requests are completed on time and in a professional manner
Full Job Description
About ShipMonk ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset. Why ShipMonk? We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants. ● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency. ● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed. ● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action. ● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises. ● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay. Our Core Values Our values are the heart of our culture. We're looking for individuals who embody these principles every day. ● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business. ● Own it: We take ownership of our work, our mistakes, and our successes. ● People make ShipMonk: We believe in our team and invest in our pe
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