CustomerServiceRepresentative

Service Champions is looking for a dedicated Customer Service Representative to join our team. We’re committed to providing excellent HVAC and plumbing services, and we need team members who share our focus on quality and customer satisfaction. This position is in-office, in the city of Brea. Schedule: We ask that our candidates have open availability, as shifts can vary anytime between the following times: Monday–Friday: 8 a. m. to 7 p. m. Saturday: 8 a. m. to 5 p. m. Key Responsibilities: Manage a high volume of inbound and outbound calls to schedule appointments. Quickly identify client needs, provide solutions, and resolve concerns professionally. Accurately document client interactions while managing multiple tasks. Meet productivity goals and maintain high-quality service standards. Develop a working knowledge of our products and services. Qualifications Service Titan experience is a plus. Strong communication, problem-solving, and customer service skills. Bilingual (Spanish) is a plus. Benefits Competitive Pay with performance-based bonuses. Career Growth Opportunities – We promote from within. Comprehensive Benefits: Medical, dental, and vision insurance 401(k) with company match Paid vacation, holidays, and sick leave Positive Work Environment: Supportive and team-oriented. Work Environment This position operates in an office environment and requires the ability to remain in a stationary position for extended periods of time. Frequently operates a computer and other standard office equipment. Occasionally moves items up to 20 pounds. Ability to communicate and exchange accurate information with internal and external stakeholders is required. Must be able to work under centrally controlled fluorescent lighting. Reasonable accommodations may be made to perform essential functions. #SCC #SCC Pay Range $20—$24 USD About Service Champions: A career with Service Champions can change your life. Recognized as one of Orange County’s top places to work, many of our e