Pfizer
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative at Pfizer. Skills: Manage customer orders and inquiries, customer service, communication skills. Manage customer orders and inquiries by serving as the initial point of contact for customer telephone calls, consistent with product or brand specific requirements. Remain available to answer incoming calls at a rate consistent with metrics set by customer service management team”
What You'll Achieve.
achieve meaningful outcomes and create business impact
Industry & Context.
Proven problem-solving ability
hybrid remote (in office 2-3 times per week as well as for business-critical meetings as communicated by Management), Tuesdays are preferred onsite days for CS, 8: 30-5: 00 PM EST, Call center operations hours are 8: 00am-7: 00pm EST, Shift is subject to change based on business needs, Flexibility in work schedule and coverage of additional hours as needed, Candidates must be authorized to be employed in the U. S. by any employer., U. S. work visa sponsorship (such as TN, O-1, H-1B, etc. ) is not available for this role now or in the future.
What They're Looking For.
Must Have
bachelor’s degree with 0+ years of OR a high school diploma (or equivalent) and 4+ years of relevant customer service experience, Ability to remain professional and courteous with customers at all times, Excellent verbal and written communication skills, Ability to multi-task, prioritize and manage time effectively, Proven problem-solving ability, permanent work authorization in the United States
Nice to Have
SAP knowledge is preferred
What You'll Do.
Manage customer orders and inquiries by serving as the initial point of contact for customer telephone calls
consistent with product or brand specific requirements
Remain available to answer incoming calls at a rate consistent with metrics set by customer service management team
Support the logistical complexities of COVID vaccine by handling customer calls and email interactions
Partnering with Quality/Controlant and Transportation team on any temperature deviations or delivery issues.
Assist customers as they make credit card payments and issue resolution according to business rules and policies
Support vaccine and hemophilia initiatives – contracting
customer intelligence and reporting etc.
Maintain a detailed working knowledge of Pfizer trade policies
and standard business processes in order to respond to customer and sales force inquiries regarding the Pfizer Trade Policy
product availability information
accepting credit card payments when appropriate
and product-specific order handling guidelines
Handle customer contacts in a professional
and empathetic manner
as defined in quality monitoring guidelines
Must stay abreast of changes in scripts
procedures and products
Support Sarbanes Oxley by adhering to internal controls
Redirect callers who require assistance from other departments
Initiate requests for new customer accounts and account changes
Support customer inquiries/issues regarding Pfizer Prime website
Complete all assigned training
Participate in special projects as assigned
Partnering with GFS team to respond to inquiries and issues
How You'll Work.
Team & Collaboration
supports not only customers but also sales force members and other internal stakeholders; Partnering with Quality/Controlant and Transportation team; Partnering with GFS team
Communication Scope
Excellent verbal and written communication skills
Full Job Description
**ROLE SUMMARY** As the initial point of contact, the Customer Service Representative serves as the face of Pfizer to our vaccine and hemophilia customers, including but not limited to health care professionals, home health facilities, specialty distributors, and government entities. The Customer Service Representative supports not only customers but also sales force members and other internal stakeholders. **** **ROLE RESPONSIBILITIES** * Manage customer orders and inquiries by serving as the initial point of contact for customer telephone calls, consistent with product or brand specific requirements * Remain available to answer incoming calls at a rate consistent with metrics set by customer service management team * Support the logistical complexities of COVID vaccine by handling customer calls and email interactions * Partnering with Quality/Controlant and Transportation team on any temperature deviations or delivery issues. * Assist customers as they make credit card payments and issue resolution according to business rules and policies * Support vaccine and hemophilia initiatives – contracting, pricing, customer intelligence and reporting etc. * Maintain a detailed working knowledge of Pfizer trade policies, SOPs, and standard business processes in order to respond to customer and sales force inquiries regarding the Pfizer Trade Policy, Return Policy, shipping practices, invoice terms, product availability information, accepting credit card payments when appropriate, and product-specific order handling guidelines * Handle customer contacts in a professional, diplomatic, and empathetic manner, as defined in quality monitoring guidelines * Must stay abreast of changes in scripts, procedures and products * Support Sarbanes Oxley by adhering to internal controls * Redirect callers who require assistance from other departments * Initiate requests for new customer accounts and account changes * Support customer inquiries/issues regarding Pfizer Prime website * Compl
Applying for this Customer Service Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Pfizer?
Real rants from real employees. Read before you apply.