Pentair
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative at Pentair. Skills: Customer Service Experience, Technical & Systems Skills, Communication Skills, Order Management & Multitasking, Adaptability & Initiative, Reliability & Attention to Detail. Process sales orders received by mail, fax, or email. Handle inquiries via phone or email regarding product, orders, pricing, customer relations, and complaints”
Industry & Context.
resolve conflict; Customer Issue Resolution
What They're Looking For.
Must Have
Minimum 2 years of customer service experience, high school diploma or equivalent required
Nice to Have
manufacturing preferred, export shipping experience a plus
What You'll Do.
Process sales orders received by mail
Handle inquiries via phone or email regarding product
Communicates directly with customers via phone and email
responding to inquiries related to pricing
technical information
and general service needs
Collects and routes customer information to the appropriate teams to ensure timely follow-up
Accurately enters and maintains purchase orders
and updates to order and shipment details
Processes debit/credit memos
and manages export documentation and related records
Assists with expediting
and updating open adjusts sales and work order and coordinates with sister facilities on transfer orders
Builds knowledge of product lines
adheres to security procedures
and supports special projects or product research as needed
How You'll Work.
Team & Collaboration
Works closely with Production Management, Engineering, Human Resources, Purchasing, Quality, Manufacturing, R&D, and the Warehouse Departments; Partners with Production, Shipping, Engineering, R&D, Quality, and Accounts Receivable to resolve delivery issues, product concerns, technical inquiries, and payment discrepancies; collaborate effectively with cross-functional teams (R&D, QA, Production)
Communication Scope
verbal and written communication; support customers via phone and email
Full Job Description
# **Job Description:** ### **Customer Service Representative, 1st Shift – Bishop Woods, WI** At **Pentair** , you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions. We have an opportunity for a **Customer Service Rep** to join our**Bishop Woods, WI** team. You will process sales orders received by mail, fax, or email and handles inquiries via phone or email regarding product, orders, pricing, customer relations, and complaints. This position works closely with Production Management, Engineering, Human Resources, Purchasing, Quality, Manufacturing, R&D, and the Warehouse Departments. **You will:** * **Customer Communication** — Communicates directly with customers via phone and email, responding to inquiries related to pricing, orders, shipments, invoices, technical information, and general service needs. Collects and routes customer information to the appropriate teams to ensure timely follow-up. * **Order & Data Processing** — Accurately enters and maintains purchase orders, quotes, EDI transactions, and updates to order and shipment details. Processes debit/credit memos, RMAs, and manages export documentation and related records. * **Order Management Support** — Assists with expediting, delaying, and updating open orders; adjusts sales and work order timelines; and coordinates with sister facilities on transfer orders. * **Cross-Functional Coordination** — Partners with Production, Shipping, Engineering, R&D, Quality, and Accounts Receivable to resolve delivery issues, product concerns, technical inquiries, and payment discrep
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