Pavago
Staffing and Recruiting
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative at Pavago. Skills: Customer support, Issue resolution, Ticket management. Handle inbound customer inquiries. Resolve customer issues quickly”
What You'll Achieve.
Maintain response times; Maintain customer satisfaction scores; Ensure customers feel heard; Ensure customers feel supported; Ensure customers feel informed; Improve customer satisfaction; Improve support quality
Industry & Context.
Issue resolution; Troubleshooting; Problem solving
Reliable internet connection, Professional remote setup
What They're Looking For.
Must Have
1–2 years customer service experience, 1–2 years customer support experience, 1–2 years call center support experience, 1–2 years client-facing roles experience, Zendesk experience, Freshdesk experience, Salesforce Service Cloud experience, Other ticketing platforms experience, Written English communication skills, Verbal English communication skills, Multitasking skills, Organizational skills, Comfortable in KPI-driven support environments, Proficiency with Google Workspace, Proficiency with Microsoft Office, Reliable internet connection, Professional remote setup
Nice to Have
Supporting U.S.-based customers, SaaS industry experience, E-commerce industry experience, Healthcare industry experience, Finance industry experience, Service industries experience, Live chat tools experience, Support automation tools experience, Multilingual communication skills
What You'll Do.
Handle inbound customer inquiries
Resolve customer issues quickly
Resolve customer issues professionally
Troubleshoot common customer concerns
Escalate complex issues
Deliver empathetic support experiences
Deliver customer-first support experiences
Maintain response times
Maintain customer satisfaction scores
Prioritize urgent issues
Maintain accurate customer records
Maintain documentation
Follow up on unresolved issues
Communicate professionally across channels
De-escalate frustrated customer situations
Capture customer feedback
Identify recurring support issues
Ensure customers feel heard
Ensure customers feel supported
Ensure customers feel informed
Update internal support documentation
Improve support templates
Improve canned responses
Identify recurring support trends
Share customer insights
Work closely with operations teams
Work closely with billing teams
Work closely with product teams
Work closely with technical teams
Ensure smooth escalations
Ensure accurate handoffs
Maintain compliance with company policies
Maintain compliance with documentation standards
How You'll Work.
Team & Collaboration
Operations teams; Billing teams; Product teams; Technical teams
Communication Scope
Written communication; Verbal communication
Full Job Description
Customer Service Representative (CSR) – Remote Customer Support | Zendesk | Email, Chat & Phone Support **Position Type:** Full-Time, Remote **Working Hours:** U.S. Business Hours ### **About the Role** We’re hiring for our client, a growing U.S.-based company, seeking a Customer Service Representative (CSR) to provide fast, professional, and empathetic support to customers across phone, email, chat, and ticketing systems. This is a high-impact customer support role for someone who: * Communicates clearly and confidently * Stays calm under pressure * Enjoys solving problems * Thrives in fast-paced support environments You’ll act as the frontline voice of the company — helping customers resolve issues, answering questions, managing support tickets, and creating positive customer experiences every day. If you have experience in customer service, customer support, call center operations, help desk support, live chat support, or Zendesk/ticketing systems, this role could be a great fit. ### **What You’ll Do** ### **Customer Support & Issue Resolution** * Handle inbound customer inquiries via phone, email, chat, and ticketing platforms * Resolve customer issues quickly and professionally * Troubleshoot common customer concerns and escalate complex issues when needed * Deliver empathetic, customer-first support experiences * Maintain strong response times and customer satisfaction scores ### **Ticket & Case Management** * Manage tickets using platforms such as: * Zendesk * Freshdesk * Help Scout * Salesforce Service Cloud * Prioritize urgent issues based on SLAs * Maintain accurate customer records and documentation * Follow up on unresolved issues until completion ### **Customer Communication** * Communicate professionally across all channels * De-escalate frustrated customer situations calmly and confidently * Capture customer feedback and identify recurring support issues * Ensure customers feel heard, supported, and informed ### **Knowledge Base & Process Support** *
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