Pacific Disposal
Waste Management
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Service Representative at Pacific Disposal. Skills: customer service, problem-solving, communication. Resolve customer disputes efficiently. Input relevant information into company databases”
What You'll Achieve.
resolve customer disputes efficiently; fosters positive relationships and supports company reputation; resolve issues or complaints promptly and professionally
Industry & Context.
problem-solving and analytical abilities, including data collection, reporting, and solution development
Work is performed in a clean, well-lit, ventilated office environment., The role may involve repetitive tasks and managing back-to-back calls in a high-stress, noisy environment while maintaining service excellence., Some calls may be monitored for quality assurance., Prolonged periods of sitting, computer use, and screen time are common.
What They're Looking For.
Must Have
Minimum of 2 years experience in a customer service role, Proficiency in Microsoft Word, Excel, and email typing and 10-key skills required, Excellent organizational, written, and verbal communication skills, problem-solving and analytical abilities, including data collection, reporting, and solution development
What You'll Do.
Resolve customer disputes efficiently
Input relevant information into company databases
Handle inquiries in person and via phone regarding service orders
Prepare and complete service-related documentation
Provide exceptional customer service
Communicate with customers and team members to identify service needs and resolve issues or complaints promptly and professionally
Thrive in a fast-paced
high-volume call environment
Promote and upsell additional services when appropriate
Provide reception coverage as needed
How You'll Work.
Team & Collaboration
Collaborate with other departments to resolve customer disputes efficiently; Communicate with customers and team members to identify service needs and resolve issues or complaints promptly and professionally
Communication Scope
written communication skills; verbal communication skills
Full Job Description
**Pacific Disposal,** a Waste Connections company, is looking for a **Customer Service Representative** to join the team in **Lacey, WA!** **M-F, 8-4:30pm. Pay starts at $22-23/HR (depending on experience)** with regular wage increases. Waste Connections has many stable opportunities for qualified and motivated individuals who want to be part of a dynamic organization. We provide competitive benefits and lots of room for individual growth as the company expands. Because we operate with a highly decentralized structure, we look for individuals who are energetic and have individual initiative and creativity. Join us and be a part of a winning team! **DUTIES AND RESPONSIBILITIES:** * Collaborate with other departments to resolve customer disputes efficiently while developing proficiency in proprietary operational systems. * Conduct customer interviews and input relevant information into company databases, handling inquiries in person and via phone regarding service orders, installations, disconnections, or changes. * Prepare and complete service-related documentation, including contract forms, service charges, deposits, change-of-address records, and discontinuation orders. * Utilize software applications effectively, with proficiency in Microsoft Word and Excel. * Provide exceptional customer service that fosters positive relationships and supports company reputation. * Communicate with customers and team members to identify service needs and resolve issues or complaints promptly and professionally. * Thrive in a fast-paced, high-volume call environment, promoting and upselling additional services when appropriate. * Provide reception coverage as needed. **WORKING CONDITIONS AND PHYSICAL DEMANDS:** * Work is performed in a clean, well-lit, ventilated office environment. * Customer Service Representatives (CSRs) are typically assigned individual workstations equipped with a computer, phone, and headset. * The role may involve repetitive tasks and managing back-to-back
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