Oldcastle BuildingEnvelope
Manufacturing
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative at Oldcastle BuildingEnvelope. Skills: Customer relationships, Customer retention, Customer satisfaction, Value realization. Maintain broad knowledge of clients. Maintain broad knowledge of products”
Industry & Context.
Problem solver
What They're Looking For.
Must Have
MS Word and Excel Office Skills, Ability to read architectural drawings, Ability to read specifications, Ability to read customer requests for pricing
Nice to Have
Customer Success role experience
What You'll Do.
Maintain broad knowledge of clients
Maintain broad knowledge of products
Maintain broad knowledge of services
Document customer interactions
Document customer transactions
Process phoned quotes
Process emailed quotes
Process phoned orders
Process emailed orders
Communicate delivery date
Communicate delivery time
How You'll Work.
Team & Collaboration
Customer Service Department
Communication Scope
Verbal communication; Written communication
Full Job Description
Come Join Us! From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here. Start your journey with OBE and help us build the future. What You’ll Get to Do The Customer Service Representative is focused on providing product/service information, processing orders, resolving issues, and reports to the Customer Service Manager. This role is perfect for an individual who has an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver. A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader. Job responsibilities include: Maintain a broad knowledge of clients, products and services of the organization. Document customer interactions and transactions. Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints that may exist. Data entry of faxed, emailed, and phoned in orders for production. Communicate with customers to determine expected delivery date and time. What We Are Looking For Must have a strong MS Word and Excel Office Skills. Organized with the ability to handle numerous projects and prioritize workload. Must be able to communicate effectively and professionally, both verbally and in writing. Ability to read and understand architectural drawings, specifications, and customer request for pricing. Self-starter with the ability to work with minimal supervision with solid memory retention and focus. What OBE Offers You Benefits that benefit you – industry competitive benefits at th
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