Oldcastle Building Envelope
Building Products
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative at Oldcastle Building Envelope. Skills: Customer Service, Order Processing, Communication. Maintain broad knowledge of clients. Maintain broad knowledge of products”
Industry & Context.
Problem solver
What They're Looking For.
Must Have
MS Word Office Skills, Excel Office Skills, Ability to read and understand architectural drawings, Ability to read and understand specifications, Ability to read and understand customer request for pricing
Nice to Have
Organized with the ability to handle numerous projects, Ability to prioritize workload, Solid memory retention, Focus
What You'll Do.
Maintain broad knowledge of clients
Maintain broad knowledge of products
Maintain broad knowledge of services
Document customer interactions
Document customer transactions
Accurately process phoned quotes
Accurately process faxed quotes
Accurately process emailed quotes
Accurately process phoned orders
Accurately process faxed orders
Accurately process emailed orders
Communicate with customers
Determine expected delivery date
Determine expected delivery time
How You'll Work.
Communication Scope
Communicate effectively; Communicate professionally; Verbally communicate; In writing communicate
Full Job Description
Come Join Us! From apartments in New York to hospitals and stadiums in Dallas, libraries at prestigious universities to creating modern retail experiences, our teams contribute architectural glass and building products to projects that shape the way people live, work, heal, learn, and play. At OBE, the work of our employees truly matters. With over 6,500 employees, we operate more than 80 manufacturing and distribution facilities in five countries. You can see some of our favorite projects here. Start your journey with OBE and help us build the future. What You’ll Get to Do The Customer Service Representative is focused on providing product/service information, processing orders, resolving issues, and reports to the Customer Service Manager. This role is perfect for an individual who has an attention to detail (safety, quality, efficiency) strong work ethic/reliability and is a problem solver. A vital member of the Customer Service Department, this is an opportunity to build a career with an industry leader. Job responsibilities include: Maintain a broad knowledge of clients, products and services of the organization. Document customer interactions and transactions. Accurately process phoned, faxed and emailed quotes and orders in accordance with cut off times and other time constraints that may exist. Data entry of faxed, emailed, and phoned in orders for production. Communicate with customers to determine expected delivery date and time. What We Are Looking For Must have a strong MS Word and Excel Office Skills. Organized with the ability to handle numerous projects and prioritize workload. Must be able to communicate effectively and professionally, both verbally and in writing. Ability to read and understand architectural drawings, specifications, and customer request for pricing. Self-starter with the ability to work with minimal supervision with solid memory retention and focus. What OBE Offers You Benefits that benefit you – industry competitive benefits at th
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