CustomerServiceRepresentative

### **Job Description** This job is a great fit for someone who is customer obsessed and loves to solve problems. **A day in the life…** * Assist customers with a variety of transactions through a seamless and friendly experience * Demonstrate expertise in all technologies used in the store environment * Inspire trust, teamwork and positive team relationships * Defuse customer situations and provide resolution in a timely and effective manner * Ensure the security and privacy of customer information through education, compliance and resolution of issues * Motivate and inspire others to adopt initiatives such as our Nordstrom Rewards program * The hours and schedule for this position will vary by week depending on business needs **You own this if you have…** * The ability to effectively build relationships with your customers, peers and leadership * Proficiency in multiple operating systems such as MS Windows, iOS and Android * Clear, effective communication with strong interpersonal skills * The ability to prioritize multiple tasks in a fast-paced environment * Accountability, initiative and a high level of ownership * The ability to work a flexible schedule based on department needs * Physical Requirements: * Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers. * Frequent use of hands for grasping, fine manipulation, pushing and pulling * Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head. * Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds **We’ve got you covered…** Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: * Medical/Vision, Dental, Retirement and Paid Time Away * Life Insurance and Disability * Merchandise Discou