NFI Parts
Automotive
CustomerServiceRepresentative
“Customer Service Representative at NFI Parts. Skills: Customer service, Sales support, Revenue generation. Perform daily transactional activities. Provide input to customer strategies”
Industry & Context.
Analytical skills
10% travel required
What They're Looking For.
Must Have
High School Diploma/GED, Knowledge of Oracle systems/processes, Knowledge of Bills of Materials, Basic knowledge of transit vehicles, Basic knowledge of transit systems, Proficient in Microsoft Office, Proficient in Excel, Analytical skills, Communication skills, Organizational skills
What You'll Do.
Perform daily transactional activities
Provide input to customer strategies
Provide feedback to customer strategies
Provide input to revenue budgets
Provide feedback to revenue budgets
Provide input to margin budgets
Provide feedback to margin budgets
Provide input to customer initiatives
Provide feedback to customer initiatives
Communicate with customers on correspondence
Develop customer sales strategies
Develop customer margin strategies
Recommend customer sales strategies
Recommend customer margin strategies
Offer alternate products
Request cross reference information
Establish customer targets
Review customer initiatives quarterly
Update profitability files monthly
Provide pricing on quotes
Provide availability on quotes
Execute contracts received from customers
Collaborate on customer contracts
Provide customer support
Ensure parts are expedited
Explore all avenues for parts
Provide customer technical assistance
Utilize available resources for assistance
Obtain quote approvals
Obtain contract approvals
Obtain award information from customers
Review open sales order reports weekly
Review upcoming orders
Review past due expediting orders
Reconcile sales order discrepancies
Negotiate returns of parts
Enter returns of parts
Coordinate returns of parts
Investigate carrier call tags
Arrange carrier call tags
Work with Traffic on delivery issues
Use online tracking for proof-of-delivery
Use carrier tracking for proof-of-delivery
Create New Load Requests
Monitor New Load Requests
Create Data Change Requests
Monitor Data Change Requests
Create Pricing Requests
Monitor Pricing Requests
Review contract language
Review contract requirements
Outline bid requirements
Outline terms and conditions
Outline bid submission requirements
Obtain pre-approval on bids
Get required approvals on bids
Coordinate insurance for RFPs
Coordinate bid bonds for RFPs
Execute insurance and bid bonds
Monitor customer contract items
Manage customer contract items
Collaborate on complex bids
Gather customer business objectives
Understand customer business objectives
Gather customer funding budgets
Understand customer funding budgets
Gather customer operating budgets
Understand customer operating budgets
Gather customer buying trends
Understand customer buying trends
Gather customer item usage
Understand customer item usage
Support internal stocking strategies
Support inventory planning
Proactively sell all products
Obtain knowledge from customers
Obtain knowledge from transit industry
Participate in major projects
Participate in programs
Assist Accounts Receivable with collections
Request additional reports from Analyst
Review Contact Reports
Create Contact Reports
Identify action items
Coordinate tactical responses
How You'll Work.
Team & Collaboration
Customer team; CSM; TSR; Contracts Specialist; Engineering; New Product Development; Purchasing; Manufacturing; Traffic department; Business Development; Accounts Receivable; Analyst
Communication Scope
Customer correspondence; Technical assistance; Customer reports
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