CustomerServiceRepresentative

NeoWork is seeking a motivated and customer-oriented Customer Service Representative to join our team. In this role, you will be responsible for delivering excellent service by addressing customer questions, resolving issues, and ensuring satisfaction. As a key member of our support team, you will help maintain our reputation for outstanding customer care and contribute to a positive customer experience. ### Responsibilities * Respond to customer inquiries promptly via phone, email, and chat. * Provide accurate information about products and services. * Resolve customer complaints efficiently and professionally. * Document interactions and maintain customer records. * Collaborate with internal teams to address and resolve customer issues. * Stay informed about company products, policies, and promotions. * Identify opportunities to improve customer experience. **Requirements** * Previous experience in a customer service role is preferred. * Strong communication skills, both written and verbal. * Ability to remain calm and professional under pressure. * Problem-solving skills and a customer-focused attitude. * Ability to work well independently and as part of a team. * Familiarity with common customer service software is a plus. * Proficiency in Spanish and/or English is advantageous. * Basic computer skills and comfort with technology. **Benefits** * We offer health insurance for contractors * Holiday Extra Pay * The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. * This is a 100% home-based position with required in-person sessions in Medellín * We prioritize the mental health of our team members and offer mental health days to support their well-being. * In addition to the base salary, performance-based incentives are provided. * There is an annual review and appraisal process in place. * There are ample opportunities for professional growth and advancement within the company.