Mitratech
Legal, Risk, Compliance, and HR
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative at Mitratech. Skills: Customer support, Client relations. Deliver high-quality, compliant support. Serve as first point of contact”
Industry & Context.
What They're Looking For.
Must Have
One-year commitment to the CSR role, High school diploma or equivalent required
Nice to Have
Bachelor's degree or equivalent work experience preferred, Technical aptitude or interest preferred, Salesforce, Zendesk, or other case management software is a plus
What You'll Do.
Serve as first point of contact
Build product knowledge of software
Gain industry knowledge through training
Gain industry knowledge through hands-on experience
How You'll Work.
Team & Collaboration
Collaborative environment
Full Job Description
At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available. For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries. As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work! Job Overview The Customer Service Representative (CSR) delivers high-quality, compliant support and serves as the first point of contact for clients and applicants via phone, email, chat, and web-based tools. This role builds strong product knowledge of AssureHire’s background screening software and industry through training and hands-on experience in a collaborative, fast-paced environment. Essential Duties bilingual a plus) Strong time management and attention to detail Comfort working with software tools; technical aptitude or interest preferred Proficiency with G Suite (Gmail, Docs, Sheets, etc.) Experience with Salesforce, Zendesk, or other case management software is a plus Ability to work independently and as part of a team Motivation to learn, grow, and contribute to team success A minimum of a one-year commitment to the CSR role Education High school diploma or equivalent required Bachelor’s degree or equivalent work experience preferred We are an equa
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