Logan Health
Healthcare
CustomerServiceRepresentative
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“Customer Service Representative at Logan Health. Skills: Customer service, Billing inquiries, Payment processing, Account management. Respond to patient inquiries about billing, accounts, and payment options professionally and promptly. Help patients understand billing statements, EOBs, and insurance claims”
What You'll Achieve.
Maintain the highest standards of professionalism and customer satisfaction; Driving our mission forward; Meeting productivity and quality standards
Industry & Context.
Critical thinking; Resolve billing issues; Resolve account issues
Criminal background check, Reference checks, Drug Screening, Health and Immunizations Screening, Physical Demand Review/Screening
What They're Looking For.
Must Have
1+ years of experience in a customer service, front office role, Excellent interpersonal and customer service skills, Proficiency in Microsoft Office Suite, with intermediate knowledge of Microsoft Excel, including data entry, formulas, and basic functions
Nice to Have
Experience in a hospital or medical office setting, Ability to clearly convey patient account information, Organizational and critical thinking capable of prioritizing tasks and working independently or as part of a team, Understanding of HIPAA and confidentiality guidelines
What You'll Do.
Respond to patient inquiries about billing
and payment options professionally and promptly
Help patients understand billing statements
Post payments and adjustments accurately
ensuring alignment with statements and insurance rules
Work with team members to resolve billing issues and escalate as needed
Keep patient records accurate and update account information regularly
Log customer interactions clearly in the billing system
Act as a liaison between patients
and payers to resolve account issues
Complete tasks efficiently
meeting productivity and quality standards
Participate in team meetings and training for ongoing improvement
Maintain reliable attendance as per schedule
Perform additional duties as required
How You'll Work.
Team & Collaboration
Work with team members to resolve billing issues; Participate in team meetings
Communication Scope
Interpersonal skills; Customer service skills; Clearly convey patient account information
Full Job Description
At Logan Health, we're more than just a healthcare provider—we're a community. Nestled in the heart of Montana, we are committed to delivering exceptional care to our patients while fostering a supportive and collaborative work environment for our team. As a member of Logan Health, you'll be part of a dynamic team that values compassion, innovation, and excellence. We offer opportunities for growth, comprehensive benefits, and a chance to make a meaningful impact in the lives of those we serve. Come join us and experience the Logan Health difference, where your passion meets purpose in a place, you’ll be proud to call home. **Our Mission** : Quality, compassionate care for all. **Our Vision** : Reimagine health care through connection, service and innovation. **Our Core Values** : Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence. Are you passionate about delivering exceptional service and making a difference in the healthcare experience? At Logan Health, we are seeking a dedicated and customer-focused **Customer Service Representative** to join our Patient Accounting team. In this dynamic role, you will be the key point of contact for patients and customers, expertly managing inquiries related to billing, payments, and account information. Your commitment to resolving issues and ensuring timely and accurate claim resolutions will help us maintain the highest standards of professionalism and customer satisfaction, driving our mission forward. # **Key Responsibilities:** * Respond to patient inquiries about billing, accounts, and payment options professionally and promptly. * Help patients understand billing statements, EOBs, and insurance claims. * Post payments and adjustments accurately, ensuring alignment with statements and insurance rules. * Work with team members to resolve billing issues and escalate as needed. * Keep patient records accurate and update account information regularly. * Log customer interactions clearly in the billing syst
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