Liaison International
Information Technology
CustomerServiceRepresentative
“Customer Service Representative at Liaison International. Skills: Customer Service, communication. help applicants with any questions or problems they have with our Central Application Service (CAS) via phone, email and chat. Responds to inbound inquiries and concerns of applicants via telephone, chat, or e-mail in a fast-paced, call center environment”
Industry & Context.
Troubleshoots potential problems with web-based applications
100% Attendance is expected during the duration of training., This is mainly an in-office position (to be confirmed)
What They're Looking For.
Must Have
Demonstrated attention to detail while meeting/exceeding daily expectations for quality and quantity, Ability to advocate for applicants and clients, Exceptional skills related to handling multiple priorities in a high-volume, fast-paced, multi product environment, Demonstrated ability to learn quickly between different roles and new responsibilities, Reliable transportation to the office
Nice to Have
Bachelor's degree strongly preferred, Understanding of admissions and application process a positive
What You'll Do.
help applicants with any questions or problems they have with our Central Application Service (CAS) via phone
Responds to inbound inquiries and concerns of applicants via telephone
or e-mail in a fast-paced
call center environment
Maintain accurate records of call data in CRM system
Meets quantitative and qualitative standards as set by department
Troubleshoots potential problems with web-based applications including application status
and billing inquiries
How You'll Work.
Communication Scope
interpersonal; written; verbal communication skills
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