CustomerServiceRepresentative

Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let’s Talk. Your Future Starts Here! Title: Customer Service Representative Location: Onsite - Sequim, WA Pay: $19-25/hr (DOE) At Kitsap Garage Doors, we’re more than just a small business—we’re a close-knit team with BIG goals and even bigger opportunities. If you're someone who loves working with people, enjoys solving challenges, and shines in a team-driven environment, we want you on our side. We’re on the lookout for a friendly, proactive, and driven Customer Service Representative to join our growing crew. This is more than just a job—it’s a chance to build a meaningful career where you’ll be empowered, appreciated, and given the tools to succeed. What You’ll Be Doing: You'll be the voice of Kitsap Garage Doors—supporting customers through phone, email, and chat while creating outstanding service experiences that keep them coming back. You’ll: Deliver top-notch service with a positive, empathetic, and professional approach. Handle a high volume of calls with confidence and efficiency. Work across multiple channels (email, chat, phone) to solve problems and provide updates. Think on your feet, research solutions, and provide helpful, friendly responses. Keep accurate records of customer interactions and transactions. Recognize opportunities to recommend additional services that benefit the customer. Work closely with technicians and team members to ensure seamless service. Learn our services inside and out—becoming a go-to expert. What We’re Looking For: 1+ year in a customer service role (bonus points if it's in home services or tech!) Excellent communication and active listening skills. Strong organization, time management, and multitasking abilities. Friendly, adaptable, and calm under pressure. Familiarity with ServiceTitan is a big plus (but not required—we’ll train you!). A team player who’s excited about growth and making a real impact. High school diploma or equivalent.