Kieffer Sanitation
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Service Representative at Kieffer Sanitation. Skills: Customer Service Representative, Phone Customer Service experience, MS Word, MS Excel, Email, Typing, 10-key skills. Works in conjunction with other departments to resolve customer disputes. Interviews customers and records interview information into computer for customer service”
What You'll Achieve.
providing excellent service
Industry & Context.
resolve customer disputes; resolve problems or complaints
Work environment is an office setting, Areas are clean, ventilated, and well lighted, CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, Some calls are evaluated to ensure high standards, long periods spent sitting, typing, or looking at a computer screen are common, occasional Saturday as needed
What They're Looking For.
Must Have
Ability to read, write, comprehend and communicate in English, Typing and 10-key skills are required
Nice to Have
1 year of Phone Customer Service experience, Experience with MS Word, Excel, and Email
What You'll Do.
Works in conjunction with other departments to resolve customer disputes
Interviews customers and records interview information into computer for customer service
talks with customers by phone and in person
to receive orders for installation
Fills out contract forms
determines charges for service requested
prepares change of address records and issues discontinuance orders
Delivers services to customers in a manner that promotes goodwill
Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints
high call volume environment
Solicit sale of new or additional services
How You'll Work.
Team & Collaboration
Works in conjunction with other departments to resolve customer disputes; Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints
Communication Scope
Ability to read, write, comprehend and communicate in English; talks with customers by phone and in person
Full Job Description
**Kieffer Sanitation** is looking for a high energy **Customer Service Representative** to join our GROWING team in **Gillette, Wyoming**. **_PAY:_** $18-20 per hour DOE ** _Schedule:_** Monday - Friday 7:00am - 3:30pm ** _WHY YOU NEED TO JOIN US:_** * CULTURE: It’s a Great place to work! We work in an environment where empowered, self-directed All-stars know what they do is important. * INTEGRITY: Our definition is “saying what you will do and then doing it!” We keep our promises to our customers and our employees. ** _DUTIES AND RESPONSIBILITIES_ :** •Works in conjunction with other departments to resolve customer disputes and demonstrates the ability to become proficient in the use of proprietary operational system. •Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service. •Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders. •Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints. •Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services. •A typical schedule for this position is Monday-Friday, with an occasional Saturday as needed. **_WORKING CONDITIONS AND PHYSICAL EFFORT:_** •Work environment is an office setting. Areas are clean, ventilated, and well lighted. Our Customer Service Reps have their own workstation or cubicle space and are equipped with a telephone, headset, and computer. •CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls, while still providing excellent service. Some calls are evaluated to ensure high standards. •Also, long periods spent sitting,
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