KDCI Outsourcing
E-Commerce
CustomerServiceRepresentative
“Customer Service Representative at KDCI Outsourcing. Skills: Customer service, E-Commerce support. Handle customer inquiries. Provide accurate information”
What You'll Achieve.
Meet productivity targets; Meet quality targets; Meet customer satisfaction targets
Industry & Context.
Problem-solving; Conflict resolution
Fast-paced environment, Performance-driven environment
What They're Looking For.
Must Have
2–3 years customer service experience, Shopify and Gorgias experience, AI tools experience, Account launches experience, Phone, email, chat support experience, English communication skills, Customer service skills, Problem-solving skills, Conflict-resolution skills, Multitask ability, Prioritize workload ability, Work independently ability
Nice to Have
Health and wellness consumer products experience
What You'll Do.
Handle customer inquiries
Provide accurate information
Resolve customer concerns
Manage customer interactions
Manage support tickets
Manage order concerns
Manage customer communication
Improve support efficiency
Improve response quality
Maintain accurate records
Collaborate with internal teams
Address operational concerns
Support process improvements
Maintain service quality
Assist with account launches
Assist with transitions
Assist with onboarding
Assist with operational ramp-ups
Meet productivity targets
Meet customer satisfaction targets
How You'll Work.
Team & Collaboration
Internal teams
Communication Scope
English communication
Applying for this Customer Service Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about KDCI Outsourcing?
Real rants from real employees. Read before you apply.