CustomerServiceRepresentative

Jobs for Humanity is partnering with kanz to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life. Company Name: kanz The key objective of this role is to handle customer inquiries and resolve issues efficiently, ensuring a positive experience while maintaining service standards. Required skills include clear verbal communication in English and Arabic, active listening, problem-solving, and basic computer proficiency. The role focuses on managing calls or messages, processing requests, and documenting interactions accurately. Job Duties and Responsibilities * Handle customer inquiries and resolve issues efficiently to ensure a positive customer experience * Maintain service standards while managing inbound calls or messages * Process customer requests and document interactions accurately * Demonstrate clear verbal communication in both English and Arabic * Apply active listening, problem-solving, and basic computer proficiency skills ## Qualifications Required Qualifications * Clear verbal communication in both English and Arabic * Ability to listen actively to customer inquiries and issues * Ability to resolve customer issues efficiently * Basic computer proficiency for managing calls, messages, and documenting interactions * Handle customer inquiries and resolve issues to ensure positive customer experience * Verbal Communication * Active Listening * Problem Solving * Computer Proficiency * Customer Service * Call Management * Documentation