James Martin Vanities
CustomerServiceRepresentative
“Customer Service Representative at James Martin Vanities. Skills: Customer Service, Problem Resolution, Communication. Assist customers with pre/post-sale questions. Assist with basic installations”
What You'll Achieve.
one-touch resolution goal; satisfaction survey goal at or above group average
Industry & Context.
problem resolutions; identify business critical issues
What They're Looking For.
Must Have
written and verbal communication skills, Ability to identify business critical issues quickly, Ability to navigate priorities based on last minute changes, well organized, detail-oriented, excellent time-management skills, high level of integrity, professionalism, Ability to handle a fast-paced call center environment, Solid understanding or ability to learn Cisco Unified Intelligence Center program, Solid understanding or ability to learn Calabrio program, Ability to be flexible, adaptable, multi-tasking
Nice to Have
2+ years' meaningful work experience
What You'll Do.
Assist customers with pre/post-sale questions
Assist with basic installations
Assist with problem resolutions
Guide and assist all customers
Follow-up with customers
Interact with associates
Ensure one touch resolutions
Meet satisfaction survey goal
Answer customer calls
Answer customer emails
Resolve warranty issues
Create Return Merchandise Authorizations
Capture inbound sales
Engage with web customers
How You'll Work.
Team & Collaboration
Interact with various associates from other departments; Work with managers
Communication Scope
written communication skills; verbal communication skills; communicate across all levels
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