ISTA Personnel Solutions
Healthcare
CustomerServiceRepresentative
“Customer Service Representative at ISTA Personnel Solutions. Skills: Customer service, Order processing. Respond to customer inquiries. Process patient orders”
What You'll Achieve.
Meet performance metrics; Exceed performance metrics
Industry & Context.
Resolve order issues
Work on-site, Night shifts
What They're Looking For.
Must Have
6 months BPO experience, Healthcare Account experience, MS Tools proficiency, Night shifts amenable
Nice to Have
DME experience, Authorization experience
What You'll Do.
Respond to customer inquiries
Process patient orders
Coordinate delivery confirmations
Follow up with healthcare providers
Send authorization requests
Send clinical documentation
Maintain customer records
Update customer records
Document customer interactions
Document order activities
Meet performance metrics
Exceed performance metrics
Stay current on product information
Stay current on company policies
Stay current on procedures
Stay current on service standards
Collaborate with internal teams
Collaborate with healthcare providers
Ensure timely order fulfillment
How You'll Work.
Team & Collaboration
Internal teams; Healthcare providers
Communication Scope
Verbal English; Written English
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