CustomerServiceRepresentative

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more. **Job Description** About Integon Integon is the Mexican division of one of the largest insurance corporations in the United States. Since 2019, we’ve proudly maintained our Great Place to Work certification. Every day, our team supports our U.S. affiliates by delivering high‑quality property and casualty insurance services that help people protect what matters most. As part of a winning team, you’ll find opportunities for personal growth and rewards that recognize your contribution. **About the Role** As a Customer Service Representative, you’ll be the primary connection between Integon, policyholders, and agents. You’ll answer questions, resolve issues, process policy changes, and guide customers through important insurance decisions. This role is ideal for people who enjoy problem‑solving, communicating clearly, and helping customers feel supported and valued. **What You’ll Do** * Take ownership of customer and agent inquiries, issues, and errors, and determine the best next step. * Answer incoming calls and provide clear guidance on existing policies. * Serve as the first point of contact after policy sale by identifying risks, asking key questions, and gathering required information. * Document call details, process policy changes, answer billing questions, and maintain excellent phone etiquette. * Support health policy requests such as cancellations, profile updates, billing adjustments, and refunds. * Review policy details, identify special circumstances, and provide accurate coverage information. * Collaborate with teammates to ensure