Huntsman
Manufacturing
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative at Huntsman. Skills: Customer service, Order-to-Cash, Logistics coordination. Support B2B customers. Take ownership of Order-to-Cash performance”
What You'll Achieve.
Ensure service level compliance; Maintain OTIF performance
Industry & Context.
Problem-solving; Issue resolution
What They're Looking For.
Must Have
Bachelor’s degree in Communications, Logistics, Marketing, Finance, or a related field, Experience in export operations, customer service, or international order experience, Familiarity with Order-to-Cash processes, Familiarity with Incoterms, Familiarity with various payment methods, Solid knowledge of SAP, Solid knowledge of Excel, Flexibility to support diverse markets, Excellent communication skills, Excellent stakeholder management skills, Problem-solving skills, Service-oriented mindset, Resilient under pressure, Ability to manage multiple priorities, Cultural awareness
Nice to Have
Experience with non-EU markets, Experience with Arabic-speaking markets
What You'll Do.
Support B2B customers
Take ownership of Order-to-Cash performance
Ensure service level compliance
Manage daily customer interactions
Manage order management
Manage logistics coordination
Manage post-delivery support
Oversee sales order lifecycle
Coordinate order fulfillment
Handle delivery processes
Perform follow-up actions
Act as main contact for EAME customers
Ensure timely communication
Ensure professional communication
Build relationships with customers
Build relationships with internal stakeholders
Provide proactive updates on orders
Provide proactive updates on deliveries
Follow up on deliveries
Manage end-to-end order-to-delivery process
Ensure data accuracy in SAP
Coordinate with supply chain
Coordinate with logistics
Ensure timely deliveries
Handle required documentation
Handle customs documentation
Handle export documentation
Identify order issues
Identify delivery issues
Resolve delivery issues
Identify documentation issues
Resolve documentation issues
Ensure early detection of deviations
Ensure resolution of deviations
Maintain OTIF performance
Manage consignment processes
Manage related financial settlements
Promote digital tools
Improve efficiency with digital tools
Support continuous improvement initiatives
Manage customer complaints
Follow up on customer complaints
Manage customer claims
Follow up on customer claims
How You'll Work.
Team & Collaboration
International EAME Customer Service team; Supply chain; Logistics; Internal stakeholders
Communication Scope
Professional communication; Proactive updates
Full Job Description
**Job Description** : At Huntsman, we are looking for a positive and energetic **Customer Service Representative** to support B2B customers in line with our business and supply chain processes. In this role, you will take full ownership of Order-to-Cash performance while ensuring service level compliance. You will join our international EAME Customer Service team, managing daily customer interactions across order management, logistics coordination, and post-delivery support. Reporting to the Customer Service Team Leader, you will oversee the full sales order lifecycle - from order entry and coordination to delivery, invoicing, and follow-up, while developing your customer service and supply chain expertise in a dynamic environment. **Do you think you’re the right fit for this opportunity? Apply today!** ** _Role Responsibilities:_** **As a Customer Service Representative, you will be responsible for:** **Customer & Stakeholder Management** * Act as the main contact for EAME customers, ensuring timely and professional communication * Build strong relationships with customers and internal stakeholders * Provide proactive updates and follow-ups on orders and deliveries **Order-to-Cash Execution** * Manage the end-to-end order-to-delivery process in SAP, ensuring data accuracy * Coordinate with supply chain and logistics to ensure timely deliveries * Handle required documentation (including customs and export) **Problem Solving & Performance Excellence** * Identify and resolve order, delivery, and documentation issues * Ensure early detection and resolution of deviations to maintain OTIF performance * Manage VMI/consignment processes and related financial settlements **System & Process Optimization** * Promote digital tools (e.g. customer portal) to improve efficiency * Support continuous improvement initiatives **Customer Issue Management** * Manage and follow up on customer complaints and claims ** _Experience and Competencies:_** **What we are looking for:** * Bachel
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