CustomerServiceRepresentative

**Job Overview & Purpose** The Customer Service Representative (CSR) plays a critical role in ensuring a superior customer experience and supporting event service requirements. This individual is responsible for order execution, exhibitor support, on-site trade show services, and vendor product shipments. As a frontline customer contact, the CSR must be organized, detail-oriented, and proactive, with the ability to multi-task and effectively communicate with clients and internal teams. This position requires collaboration with various departments to establish production schedules and ensure smooth execution on-site. **Reports to:** Customer Service Representative Manager **Key Responsibilities & Duties** **Primary Responsibilities** * Customer Follow-Up & Engagement – Assist in customer communication, responding to inquiries, and providing updates to ensure a seamless exhibitor experience. * Order Management & Data Entry – Accurately enter exhibitor orders into the Heritage system, ensuring all customer requests and changes are recorded efficiently. * Phone & Email Support – Answer client calls and emails, addressing their questions, concerns, and service needs in a professional manner. * On-Site Trade Show Support – Assist with customer service operations at trade show venues, ensuring exhibitor needs are met and logistics run smoothly. * Invoice & Payment Processing – Calculate figures such as discounts, commissions, taxes, and total prices for invoicing purposes. * Production Coordination – Collaborate with other departments to establish production schedules and ensure timely execution of services. **Additional Responsibilities** * Travel & On-Site Service Assistance – Available for paid travel to trade shows, including overnight stays and weekend/extended hours when necessary. * Process Improvement & Task Management – Identify opportunities for operational improvements, ensuring workflow efficiency. * Administrative & Office Support – Assist with filing, documen