Harry Rosen
retail
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative at Harry Rosen. Skills: Customer Service. Providing exceptional service to our Clients and our Associates at our Cash Desk. Performing daily cash handling functions including opening/closing registers and processing all sales transactions”
Industry & Context.
What They're Looking For.
Must Have
Detail oriented, Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function, The ability to work effectively as part of a team, multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service
Nice to Have
2 years’ experience working in a client-facing role at the service desk, providing exceptional customer service is preferred, A service orientation – a demonstrated desire to wow our customers!
What You'll Do.
Providing exceptional service to our Clients and our Associates at our Cash Desk
Performing daily cash handling functions including opening/closing registers and processing all sales transactions
Bagging and tissuing purchased product on behalf of customers
Answering store phones
Maintaining the Service desk
Updating and maintaining client information files including membership in our Club Harry Loyalty program
Assisting with Inter-store transfer processing and e-commerce requests and shipments
Assisting clients who have purchased on-line but are picking up products in-store
How You'll Work.
Communication Scope
communication skills
Full Job Description
It's fun to work in a company where people truly BELIEVE in what they're doing! _We're committed to bringing passion and customer focus to the business._ _**Customer Service Representative**_ Part-Time Permanent _Reporting to_ Customer Service Lead _Heartland Town Centre, Mississauga_ **Your Style, Your Career** Harry Rosen is a retailer of fine quality menswear with store locations across Canada. We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies. **We are looking for a Customer Service Representative to join our Store team. In this role you’ll be responsible for:** · Providing exceptional service to our Clients and our Associates at our Cash Desk · Performing daily cash handling functions including opening/closing registers and processing all sales transactions · Bagging and tissuing purchased product on behalf of customers · Answering store phones · Maintaining the Service desk · Updating and maintaining client information files including membership in our Club Harry Loyalty program · Assisting with Inter-store transfer processing and e-commerce requests and shipments · Assisting clients who have purchased on-line but are picking up products in-store **Successful candidates will require:** · 2 years’ experience working in a client-facing role at the service desk, providing exceptional customer service is preferred. · A strong service orientation – a demonstrated desire to wow our customers! · Detail oriented · Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function · The ability to work effectively as part of a team · Strong multi-tasking skills and the ability to calmly and efficiently manage, acknowledge and assist a long line of customers waiting for service · Strong communication skills **What are the perks of the job?** · Opportunities to additionally earn monthly and annual Team bonuses · Best in industry disc
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