CustomerServiceRepresentative

🚪 Join PDQ Doors – Where Every Call Opens the Door to a Great Career! 🚪 Customer Service Representative | Milford, OH Hourly Pay: $18–$25 | Full-Time Position Shift: Monday - Friday 8am-5pm Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let’s Talk. Your Future Starts Here! At PDQ Doors, we’re more than just a home services company—we’re a close-knit team with big goals and even bigger opportunities. If you're someone who enjoys working with people, solving challenges, and thriving in a supportive environment, we want to hear from you. We’re looking for a Customer Service Representative who is friendly, proactive, and detail-oriented to join our growing Milford, OH team. This isn’t just another job—it’s a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged. 🔧 What You’ll Be Doing: As the voice of PDQ Doors, you’ll be the first point of contact for customers—delivering exceptional service and support across phone, email, and chat. Provide professional, empathetic customer service with a positive attitude Handle a high volume of incoming calls efficiently and effectively Communicate clearly across multiple channels to resolve issues and provide timely updates Research and recommend solutions that best fit customer needs Accurately document customer interactions and maintain up-to-date records Coordinate with technicians and internal teams for seamless service delivery Develop a deep understanding of our services and become a trusted resource ✅ What We’re Looking For: 1+ year of customer service experience (home services experience is a plus) Strong communication and active listening skills Organized, with excellent time management and multitasking abilities Friendly, calm under pressure, and a team player Familiarity with ServiceTitan is a plus—but we’re happy to train the right person Willing to work a Saturday rotation. High school diploma or equivalent 💼 Why You