Greif
Manufacturing
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Representative at Greif. Skills: Customer service, Account management, Order processing. Respond to customer inquiries. Provide problem resolution”
Industry & Context.
Problem resolution; Problem-solving teams
What They're Looking For.
Must Have
High school diploma or equivalent, Minimum 3 years customer service experience, Minimum 3 years account development experience, Customer service in industrial/manufacturing environment, Demonstrated skills in verbal communication, Demonstrated skills in written communication, Proficient computer skills, MS Excel required, Good knowledge of basic office equipment, Good organization skills, Data entry skills, Attention to detail, Work with minimal supervision
Nice to Have
ERP Systems knowledge is a plus
What You'll Do.
Respond to customer inquiries
Provide problem resolution
Handle second level escalation
Serve as primary contact
Strengthen customer relationships
Find best solution for customer
Receive customer orders
Assure accurate order entry
Assure timely order entry
Provide accurate communications
Provide timely communications
Manage transportation
Coordinate outside freight
Receive customer complaints
Communicate information to internal resources
Implement formal complaint procedures
Secure authorization for return of materials
Initiate returned sales procedure
Prepare credit requests
Respond to customer requests for samples
Respond to customer requests for specifications
Assist in resolving billing corrections
Assist in preparing documents for billing corrections
Assist in setting up new customer accounts
Assist in orientation of other employees
Assist in training of other employees
Develop knowledge of products
Develop knowledge of policies
Develop knowledge of procedures
Maintain excellent records
Participate in problem-solving teams
Review inventory levels
Minimize inventory orders
Assist in development of item specifications
Assist in maintenance of item specifications
Centralize COUPA/Purchasing reviews
Track drop trailer pool
Track rental trailer pool
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Internal resources; Field sales personnel; Sales representatives; Problem-solving teams
Communication Scope
Verbal communication; Written communication
Full Job Description
**Greif** is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, **Greif** packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders. Learn more about the company's **Customized Polymer** , **Sustainable Fiber** , **Durable Metal** , and **Integrated Solutions** at **www.greif.com** and follow **Greif** on Instagram and LinkedIn. **OUR VISION:** Being the customer service company in the world. **OUR PURPOSE:** Creating packaging solutions for life’s essentials. **Job Requisition #:** 034247 Customer Service Representative (Open) **Job Description:** **ROLE OVERVIEW** : Respond to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. Works mostly independently. Second level escalation of customer problems and needs which most likely require deviation from standard screens, scripts, and procedures. May also be assigned to more complex and/or important products, services, and promotions. **Major Responsibilities** * Serves as the primary contact between Greif and its customers. * Strengthens and maintains favorable relationships by listening to customers regarding our products and services and finding the best solution for the customer. * Receives customer orders (via e-mail or telephone) and assures accurate and timely entry into applicable ERP software. * Provides accurate and timely communications to customers, field sales, and the plant on any aspect of order fulfillment, such as pricing, specifications, plant production timelines, shipping, delivery dates, etc. * Manage transportation and logistics regarding customer deliveries, dispatching, and coordinating outside freight using our Fr
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