CustomerServiceRepresentative

## Description At Colibri, culture is a critical part of our collective success, and we live our values everyday: Love, Joy, Boldness, Teamwork and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole. Gold Coast Schools, proudly part of the Colibri Group family, is Florida's premier provider of professional licensing education with over 50 years of excellence. As a Colibri Group brand, Gold Coast Schools offers pre-license, post-license, and continuing education across various industries, including real estate, CAM, insurance, mortgage, and construction. We deliver our courses through classroom, livestream, and online formats, ensuring flexible learning options for our students. ## What You Will Do Handles all incoming service-related inquiries either in person or via phone and digital communication channels Handles customer escalations and/or difficult conversations by utilizing active listening and de-escalation strategies Troubleshoots general customer support technical questions Documents all interactions in CRM system in accordance with established criteria and SLAs Adheres to established departmental metrics by level Performs administrative tasks associated with class processing Completes accurate data entry of student information as well as accurately maintain student and class records Assists students with licensing applications by processing electronic fingerprints Handling deposits and cash transactions Assists in keeping the overall facility neat, clean, and well maintained; keep all brochure holders and supplies well stocked Provide friendly service, support, and encouragement to students Assist the Campus Director and Inside Sales Representatives by confirming class schedules with instructors and assisting with inventory counting Completes other duties and special projects as assigned ## What You Need To Succeed 1+ year of experience in a customer service and/or administrative position required Hig