GFL Environmental
Environmental Services
CustomerServiceRepresentative
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Service Representative at GFL Environmental. Skills: customer service, communication, problem solving, organizational skills. Schedule service and satisfy customer needs for service changes.. Ensure that service is completed in accordance with established policies.”
What You'll Achieve.
achieving our customer satisfaction goals
Industry & Context.
problem solving; address complex challenges
Required to work extended hours including occasional weekends, Valid work authorization in the country where the job is located is required, Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date
What They're Looking For.
Must Have
High School or post-secondary education, Two (2) years previous administrative, customer service experience, communication and interpersonal skills, customer focus, Proficient in MS Outlook, Excel, Word, Required to work extended hours including occasional weekends, Responsible individual with high energy and a positive attitude, Detail oriented with excellent organizational, problem solving, time management, communication, and interpersonal skills, Enthusiastic self-starter with a work ethic and proven track record for success, Reliable team player that is supportive of company drivers and co-workers
Nice to Have
Work experience in the waste, recycling or environmental services industries an asset
What You'll Do.
Schedule service and satisfy customer needs for service changes.
Ensure that service is completed in accordance with established policies.
and review route sheets for proper days end data entry.
Interacts with customers
Fields incoming calls / emails from customers.
Communicates with maintenance shop personnel.
Must be able to communicate effectively and professionally via email
telephone and two-way devices.
Assist with month end billing process
Other duties as assigned.
How You'll Work.
Team & Collaboration
Interacts with customers, drivers, sales, & Operations staff.; Communicates with maintenance shop personnel.; Reliable team player that is supportive of company drivers and co-workers.
Communication Scope
effective communication abilities; communication and interpersonal skills; communicate effectively and professionally via email, telephone and two-way devices
Full Job Description
Are you passionate about providing top-notch customer service?**GFL Environmental** is seeking a dedicated **CSR** to join our team in **Kenora, ON****!** In this role, you'll be the primary point of contact for customers and will communicate with drivers to resolve issues during routes. Given its crucial role in achieving our customer satisfaction goals, this position shapes the public perception of GFL, reflecting our values. We're seeking a dynamic individual with strong organizational skills, confidence in building customer relationships, and effective communication abilities. The ideal candidate should have a positive attitude, embracing the opportunity to address complex challenges. At GFL, we're committed to investing in our people and fostering lifelong growth. Our employees, proudly known as Team Green, share a common goal of providing sustainable solutions that make our customers and communities GREEN FOR LIFE! Here's why you should consider joining us: * Competitive benefits plan, including RRSP match, orthodontics, and vision coverage. * With over 20,000 employees across North America, we offer a dynamic range of career opportunities, diverse locations, and growth potential. * Actively contributing to local communities through our flagship Full Circle Project. _**Requirements:**_ * High School or post-secondary education * Two (2) years previous administrative, customer service experience. * Strong communication and interpersonal skills. * Strong customer focus. * Proficient in MS Outlook, Excel, Word. * Required to work extended hours including occasional weekends. * Responsible individual with high energy and a positive attitude. * Detail oriented with excellent organizational, problem solving, time management, communication, and interpersonal skills. * Enthusiastic self-starter with a strong work ethic and proven track record for success. * Reliable team player that is supportive of company drivers and co-workers. * Work experience in the waste, recyc
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