Fortune Brands Innovations, Inc.
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CustomerServiceRepresentative
“Customer Service Representative at Fortune Brands Innovations, Inc.. Skills: Customer Service, Product Support, Communication, Bilingualism. Deliver an exceptional consumer experience. Handle inbound consumer calls to troubleshoot”
What You'll Achieve.
Fosters positive, unsolicited “word of mouth” promotion; Ensuring consumer satisfaction; Working towards solutions that benefit both the consumer and House of Rohl; Consistently achieve daily targets related to call quality, call management, productivity, and adherence to operational processes and procedures
Industry & Context.
Troubleshooting assistance; Resolve product or technical issues; Identify the root cause of issues; Sound judgment to resolve customer concerns
Bilingual French Canadian / English required
What They're Looking For.
Must Have
High school diploma or equivalent, 2+ years of experience in a contact center or fast-paced customer service environment, Bilingual fluency in English and French, Verbal and written communication skills, Proficiency with Microsoft Office applications, including Outlook and Word, Ability to remain focused and attentive in a fast-paced work environment, Demonstrated flexibility, teamwork, and a positive attitude, Must meet remote work requirements, including internet speed standards, background screening, and maintaining a safe, secure workspace in accordance with the Remote Work Policy
Nice to Have
Associate’s or Bachelor’s degree, Experience with ERP systems such as SAP or Oracle, Experience using Microsoft Teams
What You'll Do.
Deliver an exceptional consumer experience
Handle inbound consumer calls to troubleshoot
Read and interpret technical drawings
Utilize available technology to assist consumers
Manage challenging or sensitive consumer situations
Ensure composure and professionalism
Consistently achieve daily targets
Document consumer demographics accurately
How You'll Work.
Team & Collaboration
Collaborating with teammates; Collaborating with cross-functional partners
Communication Scope
Verbal and written communication skills
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