Fortune Brands Innovations, Inc.
Home, Security and Digital Products
CustomerServiceRepresentative
“Customer Service Representative at Fortune Brands Innovations, Inc.. Skills: Customer Service, Product Support, Communication. Deliver exceptional consumer experience. Troubleshoot and resolve product issues”
What You'll Achieve.
Fosters positive, unsolicited “word of mouth” promotion for House of Rohl products; Ensuring consumer satisfaction; Consistently achieve daily targets related to call quality, call management, productivity, and adherence to operational processes and procedures
Industry & Context.
Troubleshoot and resolve product or technical issues; Identify the root cause of issues; Communicate the most effective solutions; Using sound judgment to resolve customer concerns
Must meet remote work requirements, including internet speed standards, background screening, and maintaining a safe, secure workspace in accordance with the Remote Work Policy
What They're Looking For.
Must Have
High school diploma or equivalent, 2+ years of experience in a contact center or fast-paced customer service environment, Bilingual fluency in English and French, Verbal and written communication skills, Proficiency with Microsoft Office applications, including Outlook and Word, Ability to remain focused and attentive in a fast-paced work environment, Demonstrated flexibility, teamwork, and a positive attitude, Must meet remote work requirements, including internet speed standards, background screening, and maintaining a safe, secure workspace in accordance with the Remote Work Policy
Nice to Have
Associate’s or Bachelor’s degree, Experience with ERP systems such as SAP or Oracle, Experience using Microsoft Teams
What You'll Do.
Deliver exceptional consumer experience
Troubleshoot and resolve product issues
Interpret technical drawings
Assist consumers with product identification
Manage challenging consumer situations
Maintain composure and professionalism
Achieve daily performance targets
Document consumer demographics and troubleshooting steps
Perform additional duties as needed
How You'll Work.
Team & Collaboration
Collaborating with teammates; Collaborating with cross-functional partners
Communication Scope
Verbal and written communication skills; Bilingual French Canadian / English required
Applying for this Customer Service Representative role?
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