Fortune Brands Innovations, Inc.
Home, Security and Digital Products
CustomerServiceRepresentative
“Customer Service Representative at Fortune Brands Innovations, Inc.. Skills: Customer Service, Troubleshooting, Communication, Bilingualism. Deliver exceptional consumer experience. Handle inbound consumer calls”
What You'll Achieve.
Fosters positive, unsolicited “word of mouth” promotion; Ensuring consumer satisfaction; Consistently achieve daily targets
Industry & Context.
Troubleshooting assistance; Resolve customer concerns
Must meet remote work requirements, Internet speed standards, Background screening, Maintaining a safe, secure workspace
What They're Looking For.
Must Have
High school diploma or equivalent, 2+ years of experience in a contact center or fast-paced customer service environment, Bilingual fluency in English and French, verbal and written communication skills, Proficiency with Microsoft Office applications, including Outlook and Word, Ability to remain focused and attentive in a fast-paced work environment, Demonstrated flexibility, teamwork, and a positive attitude, Must meet remote work requirements, including internet speed standards, background screening, and maintaining a safe, secure workspace in accordance with the Remote Work Policy
Nice to Have
Associate’s or Bachelor’s degree, Experience with ERP systems such as SAP or Oracle, Experience using Microsoft Teams
What You'll Do.
Deliver exceptional consumer experience
Handle inbound consumer calls
Troubleshoot and resolve product issues
Interpret technical drawings
Utilize technology for support
Resolve sensitive consumer situations
Maintain composure and professionalism
Achieve daily performance targets
Document consumer interactions accurately
Perform additional duties as needed
How You'll Work.
Team & Collaboration
Collaborating with teammates; Collaborating with cross-functional partners
Communication Scope
verbal and written communication skills
Applying for this Customer Service Representative role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Fortune Brands Innovations, Inc.?
Real rants from real employees. Read before you apply.