CustomerServiceRepresentative

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. ## Job Summary To support our outstanding teams that build great products and contribute to our growth, we are looking to add a **Customer Service Representative** located in **Guadalajara, surth Campus**. Reporting to the **Program Management Manager** , the **Customer Service Representative** role involves assisting with the management of key customer accounts in all aspects of the business relationship. **What a typical day looks like:** * Analyze, propose solutions, and resolve issues. * Properly use system applications and resources to accurately and efficiently provide complete, high‑quality services to meet all customer needs. * Identify situations where the customer may require additional explanations or training and provide an effective solution when necessary. * Manage orders through the **E2E process** , from customer order receipt, commitment, follow‑up, shipment coordination, with objectives including **OTD, AR, Aging FG, and RMAs**. * Negotiate by being able to hear and listen to others’ needs in order to reach agreements. * Execute and consistently meet delivery commitments with the customer and Flex. **Experience we are looking for to join our team:** * Bachelor’s degree or Engineering completed. * Knowledge of shipping and logistics. * Knowledge of electronic invoicing. * Customer service: always focused on customer needs. * ERP BAAN, FTS, and BPM as a plus. * Intermediate to advanced English. * Intermediate Excel. **What you will receive for the great work you provide:** * Competitive salary. * Medical and life insura