CustomerServiceRepresentative

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. ## Job Summary **Summary:** _To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a_**Customer Service Representative** _located in** _Flex Aguascalientes_**. _ This role will be In-charge of communicating with customers and deal with customer's inquiries. **Responsibilities:** * Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs * Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution * Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers * Interpret customer needs, recognize symptoms, causes and solutions. * Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed * Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension * In charge of tracking relevant metrics and drive action items based on results KPIs. * Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process. * SOX controls knowledge validation prices, incoterms, terms of payment and agreements. * Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records. * Correct follow-up and coordi