CustomerServiceRepresentative

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. ## Job Summary To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a**Customer Service Representative** located in **Guadalajara,** **North Campus.** _Reporting to Director, Program Management,_**Customer Service Representative** _this role is in charge of communicating_ _with customers and deal with customer 's inquiries.. _ **What a typical day looks like:** * _Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needs_ * _Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution_ * _Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers_ * _Interpret customer needs, recognize symptoms, causes and solutions._ * _Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed_ * _Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension_ * _In charge of tracking relevant metrics and drive action items based on results KPIs._ * _Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process._ * _SOX controls knowledge validation prices, incoterms, terms of payment and agreements._ * _Coordination with the warehouse and logistics area of shipments following the shipping instructions